APAC IT Telecommunications Lead Analyst (Assistant Manager)

The Lead Telecommunications Analyst (Assistant Manager) plans and implements communication systems for voice, video and data telecommunications network equipment, circuit and system to meet business and customer requirements.

• Coordinates the infrastructure projects for WAN, voice and HDVC (High Definition Video Conferencing) systems
• Provides mobile phone policy and interact with vendors
• Performs capacity & resources planning and contingency planning to manage the risks of network failure and to ensure appropriate service levels are maintained
• Provides support for the telecommunications infrastructure. Collaborates with Corporate network team and circuit provider to investigate and provides resolution for network problems
• Evaluates new technology and provide proof-of-concept testing. Develops deployment plans once the new technology has been determined to benefit to business and has been approved by IT
• Maintains and increases a broad range of knowledge and skills in telecommunications systems to provide training to team members
• Collaborates with stakeholders to establish project to plan, schedule, and monitor work to meet time and quality targets in accordance with legislation and UPS procedures
• The Lead Telecommunications Analyst reports to the APAC IT Telecommunications Manager

MAIN DUTIES

Implements Complex Change Management Solutions

• Coordinate and communicate with various department for circuit implementation
• Provides input to identify and resolve complex problems and to determine when issues should be escalated to management

Evaluates Emerging Technologies

• Follows the industry to gain knowledge and understanding of current and emerging technologies
• Identifies new and emerging network technologies to produce innovative solutions and products, improve performance, and reduce costs

Contributes to the Development of Budgets

• Participates in budget planning to ensure funding is available
• Provides cost estimates for project implementations to support effective planning

Interacts with Vendors

• Interacts with vendors to research new products and services and to review service level agreements (SLAs) on existing services
• Develops technical RFPs, RFQs, and RFIs to meet UPS business objectives

JOB REQUIREMENTS

Essential

• Possess a Bachelor’s Degree in Engineering / Information Technology / Computer Science or any relevant field of discipline.
• Minimum 5 years of relevant experience performing in a similar capacity with extensive knowledge of voice, data and wireless telecommunications systems and HDVC systems.
• Demonstrated leadership ability with successful people management experience.
• Certification in CCIE / CCNA / CCNP / ITIL
• Prior experience with projects involving technology from Cisco / HP / AVAYA / Checkpoint products
• Experience in vendor managed IT service model.
• ITIL knowledge and experience in Incident and Problem management
• Knowledge of different network protocols

Desirable

• Experience in evaluating network architectures
• Experience of leading and implementing IT projects / PMP certification
• Experience of working in a Logistic environment
• Knowledge of DNS / routing / Load balancer / Proxies
• Knowledge of cloud infrastructure and IT security concepts
• Knowledge and experience in Incident and Problem management

SKILLS & ABILITIES

Essential

• Ability to communicate to both technical and non-technical audiences, facilitate and drive meetings to bring issues to a close
• Vendor management ability to drive SLA, implementation plans and root cause analysis
• Infrastructure project coordination
• Understanding of disaster recovery and high availability

PERSONAL QUALITIES

Essential

• Ability to present ideas in business-friendly and user-friendly language
• Self-motivated, directed and detail-oriented
• Ability to motivate in a team-oriented, collaborative environment
• Good interpersonal skills with the ability to communicate well with all levels of staff orally and in writing; adaptable and able to work within a team